Phishing is an attempt to obtain sensitive information – such as usernames, passwords and credit card details – for malicious reasons, through emails that appear to be from a trustworthy entity.

Your employees are your last line of defense! Make sure they take the time to check some key details before responding to messages or opening attachments:

Emotion – Phishing messages typically include what we call an “emotion factor,” such as:

  • Greed -dangle a financial reward
  • Urgency -strict deadline
  • Curiosity -promise something exciting
  • Fear -threaten you with negative consequences


  • Attachments– when it comes from someone you don’t know or you’re not expecting it
  • Links– Phishing emails might include links leading to pages containing malware and/or fake login pages (that look like the real thing)

Please be extra diligent with email and text messages.