Did you know that 98% of the IT issues that arise today, for small businesses, can be remediated remotely? No need to have the IT guy come onsite just to install software on all of your computers. One click is all it takes to have immediate chat, or of course you can call or email in to get service. But, we find that more than 60% of the Help Desk chat sessions are resolved on the first contact. That means not even a follow-up call is necessary!
Our Help Desk unlimited remote support packages are competitive and affordable. When you have problems with anything computer related, we're on standby to solve your problems immediately and without charging you monstrous fees to do so. When you need assistance with network, PC and Mac issues, software support, or virus removal, Pink Hat Technology Management is here to help.
Below are a few examples of issues that our Help Desk can assist you with:
- Microsoft and Apple Desktop Operating System Issues
- Microsoft Office
- Email Applications and Web Browsers
- Hardware and Network Troubleshooting
- Printer Installation and Support
- Mobile Phones and Tablets
- User Administration
- File or Folder Permissions
- Password Resets
- Desktop Performance Problems
- Virus and Malware Infections
Here is what you should expect when you contact our Help Desk team:
- We are staffed 24x7x365.
- When utilizing our live chat, you can expect a response within 60 seconds or less.
- If calling into our Help Desk, your call goes directly into our Help Desk queue and calls are answered in the order received.
- Once our team enters your issue in our system they will discuss the problem with you.
- If needed, they will request to take control of your desktop.
- Most issues take less than 20 minutes to resolve.
- If the Help Desk is unable to resolve the issue, they will escalate it to our local support team.